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I have to admit I dozed off for a bit and missed a few presentations… Shame! I did record them and will listen to them soon.

The Organisation of the whole event was great, the ease of participating, and the feedback by Q&A all very informative. There were several intranet sites of different levels, a few of them I already had the “pleasure” of working with:

British American Tobacco. I worked for BAT as a 2nd Line support analyst and also ran a few projects for their support services. That was around the time, new designs where implemented and the intranet started to get the professional look it has now.

Also as a Domino applications developer an intranet site running on Lotus Domino v7 is a real challenge as building web enabled and dynamic applications on that platform is close to Chinese torture. Therefore, I really liked how far they managed to stretch the capabilities.

British Telecom. As one of our customers I had seen some parts of the intranet site, but the complete overview was quite good. I liked their focus on micro-blogging and the use of RSS to push news out. Also their BTpedia knowledge wiki was an impressive demonstration of corporation without too much control in a corporate environment that gives a clear advantage to the business.

Aside from those, I liked the overview of Aviva, the first presented, which had an impressive presence of their forum, which, aside from a set of guidelines was a clearly open interaction between all employees.

The Yammer overview was good and gave us all a lot of arguments to convince company management for the implementation of any social elements to the intranet we work on.

News feeds where also very well demonstrated by Reynolds Porter Chamberlain who had a very nice embedded newsreader that was customised for each employee when joining the organisation. Aside from that the focus was more on the social aspect than on the news.

The social element was the core of the presentation by the National Field team. They demonstrated a site that resembled facebook/Yammer a lot! I believe that this would cause a huge drop in productivity in a business environment, but doe fit the culture and situation very well. The positive side of this is that the adoption by staff is easy as the environment is recognisable.

In the talk about Open Leadership from Charlene Li, one of the phrases that caught my attention was “CEO’s are terrified of losing control… But they don’t have control anyway!” She also gave a lot of arguments for a more social environment where control is loosened and cooperation is made easier.

Google showed lots of slides, and a bit of MOMA, their intranet based mainly (could not be different) based on search. Understandable when you hear about the amount of Data that they manage, but disappointing as most of us where hoping for a look in the kitchen.

Lovemachine and oDesk, both where very aligned to what they believe the intranet should be in the future, I liked that. Social and Open and this way removing any remains of Silos that could be limiting employees’ productivity and creativity.

That’s what I made notes of, I followed quite a few more, but I could not write anymore and eventually dosed off… hopefully the recordings will be online soon and we can have a look at the ones we missed and review the ones that really caught our attention.

General Highlights:

- Everyone was talking about the business need while maintaining:

- Accent on Social media implementations

- Accent on Openness and removing strict control

- In general Intranets are starting to look better and are more adapted to the company image while maintaining functionality and easy adoption.

Some Downsides

  • 24 hours is a Long run!
  • Enormous Sharepoint presence, I feel a bit of fear that Microsoft will soon dominate this market soon too, if not already. A lack of Google to give a compelling presentation did not help. BAT showed quality resistance though with their Lotus Domino based intranet.
  • Would have loved to record sound and image locally. I can imagine that the amount of participation and the value of the event would have dropped though.

Overall this was a great experience which I hope to repeat next year.



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I’ve signed up for this years’ IBF-24 Event.

IBF 24 is a FREE 24 hour online interactive broadcast from the Intranet Benchmarking Forum, showcasing live intranet tours and the latest from industry thought leaders.

I believe this to be a unique peak in to the kitchens of the bigger companies’ intranets, their communication strategies and tools and the implementation of social tools.

The latter is especially something I’m interested in as there is some resistance within a lot of bigger companies to many of these tools because they put the emphasis on the word “Social” while the core functionality allows easier and more fluid communication among staff.

The sit is quite long, as it goes around the world and around the clock. For people in the same time zone as me, it’s running from 12.00 noon on the 17th of May to 12 the next day!

I have made a selection of the ones I am most interested in and would like to follow. Because of the schedule posted on the site, contains the times in the different time zones, I’ve added the GMT+2 Local time (where I’m currently at). This can help you to convert them all to your own a bit easier.

More information here: http://members.ibforum.com/?ibf24what

My Schedule:

IBS-24 2011
17/05/2011 
12.00 – 13.00 Welcome to IBF 24
Co-anchors: Paul Miller & Paul Levy

Guest hosts: Amy Kornbluth, Rebecca Richmond & Sharon
O'Dea
13.00 – 14.00 BT live intranet tour
Richard Dennison showcases the BT intranet, consistently
one of the world's best. As well as covering some
of the main features, Richard will talk about the
roll-out of SharePoint 2010 My Profile pages, and
also cover the take-up of Office Talk, Microsoft's
enterprise micro-blogging product
14.00 – 15.00 "What CEOs Want", Rebecca Richmond from Melcrum
Rebecca Richmond, Group Director of Research & Content
at Melcrum, talks about what CEOs want from internal
communications and relevant channels such as intranets.
Melcrum have interviewed CEOs from around the world
and Rebecca will reveal what internal comms functions
are doing and need to do to meet their expectations.
British American Tobacco live intranet tour
Richard Hare takes us on a tour of Interact, British
American Tobacco's intranet. Built entirely in-house
using Notes Domino, Richard will show how Connect,
a social networking tool, has evolved to be the
platform's centerpiece. Richard will also talk about
how personalisation and a recent project to standardise
design have helped Interact to balance both central
and end market expectations.
17.00 – 18.00 National Field / Organizing for America
Organizing for America and National Field tell the
fascinating story of how they built a social collaboration
platform during the Obama presidential campaign,
providing an essential communication tool to coordinate
the efforts of millions of volunteers. We'll get
a demo of the OFA social network, hear about its
unique hierarchical structure and how National Field
is now bringing that approach to the enterprise.
19.00 – 20.00 Google
Google opens their doors for an hour to give us
an in-depth look on how they innovate and collaborate
day in and day out. We'll hear about the culture
of innovation at Google and how this manifests itself
in different programs. We'll have live demos of
some of the Apps they use, and a live tour of Google's
intranet, MOMA. We'll learn about Google's internal
mobile app store and hear about how Google's powerful
search underpins their collaboration efforts.
20.00 – 21.00 Booz Allen Hamilton live intranet tour
Walton Smith takes us on a tour of Booz Allen Hamilton's
award-winning intranet "Hello." Walton will show
us how they have successfully integrated a number
of best-of-breed collaborative tools built in Open
Source into their SharePoint environment, an achievement
recognized in their Enterprise 2.0 award.
21.00 – 22.00 Duke Energy live intranet tour
Martha Brown and James Bowen present a live tour
of Duke Energy's intranet, named one of Jakob Nielsen's
top ten intranets of 2011. Martha and James will
show how a combination of clever homepage formatting,
people-centric features, good search, task oriented
navigation and a robust content management model
has resulted in a highly successful intranet.
23.00 – 00.00 Megan Berry, KLOUT
Megan Berry is the Affiliate Marketing Manager at
Klout, a US-based company which measures influence
of social media channels including Twitter and Facebook. 
Megan will demonstrate how Klout calculates its
scores and how this is being used by businesses.
18/05/2011  
01.00 – 02.00 Tibbr
Tibbr claims to be "the first social computing tool
specifically built for the workplace that allows
the right information to find you."  Rather
than follow people you can follow activity streams
by subject, event, and even internal-facing applications. 
We'll get a live demo of Tibbr and hear how it is
being used in different organizations, including
Tibco itself
04.00 – 05.00 Google live intranet tour
We're going to take a second tour around Google's
intranet MOMA and some of their related workplace
technologies, with a benefit of any input and questions
which arose from the first tour
06.00 – 07.00 Michael Sampson

Michael Sampson is a New Zealand-based Collaboration
Strategist who advises end-user organizations all
over the world.  He is also the author of several
works including "User Adoption Strategies." 
Michael will talk to us about how to drive user
adoption in social tools and intranets.
NPS live tour
Jess Wong, SharePoint Developer / Administrator
at NPS will show us their intranet, freshly upgraded
to SharePoint 2010.  NPS has more than doubled
in size over the past few years, so Jess has built
in a number of features to help welcome new employees
to NPS and help people in their different office
locations feel connected to each other and to the
organization.  This tour is a must-see for
anyone involved with SharePoint.
07.00-08.00 European Space Agency live intranet tour
Chloe Chavardes (based in Paris) and Sarah Muirhead
(based in Holland) take us on a tour of the European
Space Agency intranet.  A previous winner of
IBF 24's own "My Beautiful Intranet" contest, Chloe
and Sarah will show us how a combination of content,
useful apps and community tools helps bring an organization
spread over several countries together.
Dirk W. Bijl
Dutch consultant and author, Dirk Bijl, talks about
the "Het Nieuwe Werken" movement and the themes
of his new book, "Journey towards the New World
of Work".  HNW is a big theme in the Netherlands
- a holistic view of the future of work which encompasses
improved office design, technology, remote working,
HR policy and management philosophy.  Dirk
will tell us why the Netherlands leads the world
in this area and how it is being applied by many
companies.
09.00 – 10.00 IKEA live intranet tour
Susanne Rolf will take us on a tour of the IKEA
intranet. Susanne will show how the company managed
to establish a common navigation across all its
countries and divisions for one true intranet, and
how translation tools and accurate employee profiling
helped achieve this. Susanne will also highlight
some recent improvements and planned changes.
10.00 – 11.00 Oxfam International live intranet tour
Pilar Barroso
from Oxfam International shares a live tour of their
new intranet and global platform "Sumus" which has
been built in Drupal, a potential Open Source alternative
to SharePoint. Pilar will take us through some of
Sumus' key features and talk about the challenges
of implementing a platform across a federation of
member organizations.
11.00 – 12.00 Elegant tweeting contest results
Who's produced the most elegant tweet over the past
24 hours?  We'll be announcing the winner.
My Beautiful Intranet results
The announcement of the winner and a review of the
best entries into our regular beauty contest. 
Who has the most beautiful intranet home page?
Final reflections and wrap-up
The past 24 hours in review and a final word from
IBF's CEO and founder, Paul Miller.


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It’s been a while since I posted about the evolution of the corporate intranet I am working on for the last 2 years. Because these posts cover only a few things that happened over time and are spread across these 2 years, I’ll try re-cap the most important steps of the evolution here:

 

0 – Start

We started building our first Sharepoint services server 2 years ago. We are an office that is part of a major IT Services Company and the Global Intranet did not serve it’s purpose in many way’s:

  • Site was too head-office centred, Most of the available information was not applicable to oversees users.
  • Site was too corporate. Staff does not want to log on every morning, open their browser and read the same story from the director. Staff needs information that is applicable to them.
  • Centralised Ownership. This cause a small team of administrators to have too much work to be able to maintain the site. the result was that a lot of information was out of date and updates took too long to be published.

With the above points as the main ones, we took the decision we needed an intranet tool to manage our information. Since the company decided around that time to stop using Lotus Notes and Domino servers for our Email and switch to exchange, we had the opportunity to have a look at Microsoft’s options.(The original Idea was to build the intranet on a Lotus Domino 7 server).

A very convenient side-effect was, that while I was working as a technical Lead and was not really line-managed by anyone, after 2 weeks in this situation,  I started looking into this out of boredom. This to my managers’ credit :)

Since this was not something coming from the main organisation, there was a very limited budget available. After investigation of the different flavours we could go for, we found that we could get most of the required functionality or value for money from the Microsoft Windows Sharepoint Services, that is included for free with a Windows Server licence.

 

1 – First Intranet server launched

Shortly after making the decision, we drafted a layout, checked in with the different teams and departments for their requirements and started building.

We had a virtual Windows 2003 server set-up, completely standard. Then we ran the manage this server wizard and turned it in to a Application server running Windows Services. Bang!, we had an Intranet.

The site grew very fast. Mainly (I Like to believe) due to the empowerment we implemented on site-ownership and the lack of a communication platform for the last years.

 

2 – First Crash

And Bang! 2 months after we lost the intranet. Our Networking team pushed a set of updates causing the server to reboot. This happened right in the middle of a backup I scheduled.

Result: Server Unreachable, Backup Corrupted. “Of course, resilience!” There was a lot to learn and improve here.

 

3 – Second Server

From the previous lesson, we’ve learnt a lot:

  • Confirm Successful Backups frequently and store them away.
  • Save Custom lists as Personal Web Packages.
  • For minimal resilience, you need a failover server.

These are the core lessons we learned from this exercise. When we started re-building we actually had no map or plan whatsoever. This made this lesson even more valuable.

 

It took me about a month to have the site rebuilt. More or less as it was before. We ordered a second server to work as a failover and made sure our backups are copied to a remote location.

 

4 – Site will go Global

We are now almost 2 years away from all the previous. In the meantime we did quite some spectacular things with our Intranet. Especially if you take in account that we did not have anything in place before.

Most of these things are things that help us as employees on a daily basis or workflows that automate manual tasks for us. We started looking into the processes and managed to make most of them quite a bit. Because we used WSS out of the box on a small VM Server, we decided that document storage should not be used yet. Basically because of lacking processes and policies and the 4GB size limitations on the SQL express database.

As a result from this, more and more people from other parts of the company started to take interest in our site. Communication, Cooperation , Automation where things that was quite new to them.

I was approached by different business units from within the company to set-up similar sites to ours for their teams and eventually link them through in a main portal sites.

 

In the meantime, somewhere else in the company a new intranet environment was being developed….

Read the rest of this entry »



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A short one this time. It seems though that a lot of people using SharePoint Services are not aware of this though and it is actually quite easy.

 

Even though it is not an option in any of the forms, you can have links from the quick-launch or from the Links list and Web-Part open in a new browser window or Tab.

 

The trick is that in the URL Field, you have to add a little piece of JavaScript. here is an example:

 

If you’d like a link to http://www.Microsoft.com open in a new window or tab, write the following in the URL field:

 

javascript:void window.open("http://www.microsoft.com")


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In SharePoint you cannot use the start date column in a calendar to filter entries. This is quite annoying, because a lot of times, you’d like to show entries between two dates.

 

There is a little work-around that you can use to enable this functionality:

 

  • Open your Calendar list settings

  • Add new column, and call it StartFilter (for example)

  • Select ”Calculated” as a the type of new column

  • In the Formula field insert:
    =[Start Time]

  • Select Date and Time as data type of new column

  • Make sure “Add to default view” checkbox is un-ticked

  • Save the new column

You should now be able to use the StartFilter column to filter your calendar list.



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